US Water Systems is an American, family-owned manufacturer of water treatment equipment, like filters and softeners, for homes and businesses. Read this detailed US Water Systems Review to know about the brand, product range, shipping and returns, as well as pros and cons. By the end, you’ll have a clear idea if US Water Systems is worth your money.
About US Water Systems – A Quick Summary
US Water Systems is a family-owned, independent manufacturer and online retailer of water treatment equipment. Since 2002, the company has offered a wide range of water purification systems, including water softeners, reverse osmosis systems, and whole-house filtration for both residential and commercial customers.
Instead of using middlemen, they sell their products directly to customers which allows them to offer quality products at a competitive price. They emphasize high-quality, American-made craftsmanship and offer strong support, including a one-year money-back guarantee and lifetime technical assistance.
The company distinguishes itself through a commitment to quality and customer support, emphasizing that their equipment is “Made in the USA” with high-quality craftsmanship. They provide lifetime technical support and offer an exclusive one-year money-back guarantee on their products. US Water Systems has a team of certified water specialists with years of combined experience to help customers address their specific water problems.
US Water Systems serves a diverse clientele, from homeowners and small businesses to large enterprises like universities, laboratories, food and beverage companies. Their product lineup is extensive addressing issues like hardness, contaminants, and bacteria with technologies such as ozone and UV disinfection. Additionally, the company is involved in providing clean water to those in need through non-profit partnerships.
Pros and Cons
Pros
- Expert knowledge and customer support: Customers have praised the company’s team of master and certified water specialists for their extensive knowledge and guidance in diagnosing water problems and recommending solutions. Support is available for installation and troubleshooting.
- Direct-to-consumer model: By selling directly from their facility, the company eliminates middlemen, which can lead to cost savings for the consumer.
- Emphasis on quality components: Some users note that the components used are of high quality, such as the 10% cross-link resin in their water softeners, which indicates a focus on product performance and longevity.
- Wide product range: The company offers a comprehensive selection of water treatment products, from standard water softeners and RO systems to specialized solutions for commercial and well water needs.
- Made in the USA: The company emphasizes that its equipment is manufactured in the USA, appealing to customers who prioritize American-made products.
- Strong guarantees: US Water Systems offers a one-year money-back guarantee, providing a layer of protection for customers who may be uncertain about their purchase.
Cons
- Non-refundable return shipping: If you need to return an item, you are responsible for bearing the shipping costs, which will not be refunded.
Product Range
US Water Systems offers a comprehensive range of water treatment products for both residential and commercial applications. Their inventory includes systems designed to address common water issues, as well as more specialized equipment for advanced purification needs.
Residential Products
Water softeners: These systems remove minerals that cause hard water, protecting plumbing and appliances from scale buildup.
Reverse osmosis (RO) systems: For high-purity drinking water, RO systems like the “All American 5 Stage” remove a wide range of contaminants, including PFAS, heavy metals, and chlorine.
Whole-house filtration systems: Products such as the “BodyGuard” and “BodyGuard Plus” offer point-of-entry filtration to remove chlorine, chloramines, and other chemicals from all the water entering a home. The “Pioneer” system specifically targets lead and PFOA/PFOS.
Salt-free conditioners: The “GreenWave” conditioner is a salt-free alternative to traditional softeners, which uses a crystallization process to inactivate hardness minerals without adding sodium.
Specialty filters: For specific issues, they offer systems like the “Flex Infusion” for hydrogen sulfide (“rotten egg” odor) and iron removal.
Well water systems: A variety of filtration and treatment options are available to address common well water problems like iron, sulfur, and bacteria.
UV disinfection systems: For microbial issues, UV systems like the “Pulsar” use ultraviolet light to kill bacteria and viruses.
Commercial and Industrial Products
Commercial filter systems: Including housing units, cartridge filters, and equipment for high-volume applications.
Industrial RO systems: Large-scale reverse osmosis units for manufacturing and other businesses.
Specialized treatment: US Water Systems also provides customized solutions for specific commercial needs, including water for laboratories, universities, and industries like food, beverage, and brewing.
US Water Systems Review: Shipping and Return Policy
Shipping
US Water Systems offers free shipping on all orders over $199. Shipping costs and delivery times usually vary based on the item’s size, weight, destination, and selected shipping speed. Once your order is dispatched, you will receive a confirmation email with tracking number to get all your shipping updates.
Returns
US Water Systems allow returns for unused, undamaged items within a specific timeframe of 30 days. Customers are typically responsible for return shipping costs, and a restocking fee might be applied to cover processing expenses. Used items may not be eligible for returns. In addition to their general return policy, US Water Systems reportedly offers an exclusive one-year money-back guarantee.
FAQs
Is US Water Systems legit?
US Water Systems appears to be a legitimate, family-owned business that has been operating since 2002. The company offers a user-friendly shopping experience and aims to be a reliable source for water purification systems. Many verified customers praise the quality of their product and also their customer service.
What is the US Water Systems shipping policy?
US Water Systems offers free shipping over $199 orders. They use top international carriers such as FedEx, UPS, or US Mail for delivery. Products are inspected thoroughly and packed securely before they ship. Shipping is 3-7 business days following 1-3 processing days. Many oversized and large shipments will have an additional shipping fee. You receive a tracking link upon shipment.
What is the US Water Systems return policy?
US Water Systems has a 30-day return policy for unused wigs. Return shipping fees are generally the buyer’s responsibility, though. Items need to be returned in their original state – unused and unopened.
Conclusion
US Water Systems is an independent, family-owned manufacturer that sells directly to consumers through its website, eliminating intermediaries. The company emphasizes its American manufacturing and commitment to quality. The company offers a wide range of water purification systems for both residential and commercial use. This includes water softeners, reverse osmosis systems, whole-house filters, UV disinfection, and more specialized systems for well water or commercial applications. US Water Systems offers a one-year money-back guarantee and lifetime technical support.